|
Without a doubt, quality and character. An alternative to overcrowded establishments, unfamiliar hotels or less-than-professional service, each Rusticae hotel offers the guarantee of having passed through a highly demanding selection process. Moreover, our hotels are periodically evaluated to ensure that they continue to fulfil the high standards of quality, comfort and service required for membership in our club. When choosing a Rusticae hotel, our clients know that they are about to enjoy a optimum quality and charm—making their stay a unique experience. Rusticae is able to assure this with the following techniques: 1. Personal visit conducted by a member of our team prior to the acceptance of any hotel into our club. 2. Periodic incognito visits carried out by professionals outside of Rusticae. 3. Client satisfaction questionaires which are evaluated by Rusticae. Each hotel receives an annual report describing its performance in comparison with the average results for the club as a whole. 4. Personal handling of complaints as well as praises of clients. We have developed a procedure for managing complaints whose aim is to ensure the most efficient and professional service possible. Throughout the quality assurance process we try to take every opinion into consideration. Independent clients and professionals have a big say when it comes to deciding which hotels continue to mantain the high standards of quality that are needed to preserve their membership in our club. However, at Rusticae we strive to go far beyond the mere physical qualities of the hotel. We want our guests to enjoy the highest levels of “emotional” quality as well. The experience they have in the hotels belonging to our club must be unique, and the quality of service and the ambience must captivate and move them. Quality is key. It represents the essence of what sets our hotels apart—allowing them to offer incomparable, pleasant stays.
|
